This Privacy Policy describes how SitList (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our mobile application (the “App”). By using the App, you agree to the practices described below.
1. Information We Collect
We collect the following categories of information to provide and improve the SitList platform.
1.1 Information You Provide to Us
We collect personal information that you voluntarily submit while using the App, including:
- Full Name
- Date of Birth
- Phone Number
- Email Address
- Home Address
- Payment Information (processed securely through third-party payment providers; SitList does not store full payment card details)
- Baby or Pet Information (such as name, age, routines, special needs, preferences)
- Messages and communications sent through the App, including requests, bookings, and chat messages
- Profile information, preferences, or any other data you choose to share
1.2 Automatically Collected Information
When you use the App, we may automatically collect:
- Device information (device model, OS version, unique device identifiers)
- Log data (app interactions, timestamps, crash reports, diagnostic data)
- IP address
- Location data (only if you grant permission)
- General device status used for security or fraud detection
1.3 Permissions We Request
To provide core features, the App may request the following permissions:
- Location Access – To help match users with nearby service providers or customers
- Phone Access – For call functionality and identity verification
- Notifications – For booking updates, alerts, and communication
You may enable or disable permissions at any time in your device settings.
1.4 Information from Third Parties
We may receive data from:
- Authentication providers (Google, Apple, etc.)
- Payment processors
- Analytics and crash-reporting tools (e.g., Firebase)
2. How We Use Your Information
We use your information to:
- Create and manage your SitList account
- Facilitate connections, bookings, and communication between users
- Process payments and receipts
- Provide location-based services and match you with nearby providers
- Ensure safety, fraud prevention, and identity verification
- Improve the App’s functionality, performance, and user experience
- Respond to customer service requests
- Comply with legal and regulatory requirements
3. How We Share Your Information
3.1 Service Providers
We may share information with trusted third parties assisting with:
- Hosting
- Payment processing
- Analytics
- Customer support
- Identity and security verification
These providers only receive the information necessary to perform their services.
3.2 Other Users
Certain information may be visible to other users when necessary to support bookings or communication (e.g., name, baby/pet details relevant to care requests).
3.3 Legal Requirements
We may disclose information to:
- Comply with laws or legal requests
- Protect the rights, safety, and property of SitList and its users
3.4 Business Transfers
If SitList undergoes a merger or acquisition, your information may be transferred to the new entity.
We do not sell your personal information.
4. Data Retention
We retain personal data only as long as needed for:
- Providing the SitList service
- Legal compliance
- Dispute resolution
- Fraud prevention
You may request deletion at any time.
5. Security
We use administrative, technical, and physical safeguards to protect your information, including:
- Encryption
- Secure data storage
- Identity verification
- Restricted access controls
No system is completely secure, but we take reasonable measures to protect your data.
6. Your Rights
Depending on your location, you may have rights to:
- Access your information
- Update or correct data
- Request deletion
- Restrict or object to processing
- Withdraw permissions
- Obtain a copy of your personal data
To submit a request, contact support@sit-list.com.
7. Children’s Privacy
SitList’s Sitting Job is not intended for children under 14.
We do not knowingly collect data from minors without consent.
If you believe we collected such data, contact us to remove it.
8. Third-Party Links
The App may include links or integrations with external services. We are not responsible for their privacy practices.
9. International Data Transfers
Your information may be stored or processed in different countries.
We take steps to ensure data protection in accordance with applicable laws.
10. Changes to This Policy
We reserve the right to update this Privacy Policy periodically.
The “Last Updated” date will reflect the most recent version.
11. Contact Us
For questions or privacy-related requests:
SitList Support
Email: support@sit-list.com
Address: Austin, TX